Shipping policy
Service Delivery Methods:
Our document and photo scanning services are provided through:
- Local pickup from your location (Detroit metro area)
- Scheduled drop-off at a convenient meeting location
- Mail-in service for customers outside our local service area
Local Pickup Service:
- Available for projects within the Detroit metropolitan area
- Scheduled by appointment only
- Free pickup for projects over [X pages/photos - you decide]
- Pickup fee of $[amount] for smaller projects
- We handle your materials with care and provide secure transport
- Contact us at 313-437-1023 or hello.docustream@gmail.com to schedule
Drop-Off Service:
- Available by appointment at a mutually agreed upon location
- Flexible scheduling to accommodate your needs
- Contact us to arrange a convenient meeting point
Return of Original Materials:
- Original documents and photos returned via the same method (pickup or drop-off)
- Typical turnaround: 5-10 business days
- Rush service available for additional fee
- Delivery scheduled at your convenience
Mail-In Service:
- Available for customers outside the Detroit metro area
- Prepaid shipping labels provided upon request
- Customer responsible for secure packaging
- Originals returned via insured shipping to your address
Digital File Delivery:
- All digital files delivered via secure download link
- No physical shipping required for digital files
- Download links sent within 24 hours of project completion
- Files remain available for 30 days